Small but comfy room but was for a short break for one night only and convenient for a nearby event. Room was clean and warm.
Davem_uk
January 2024
A beautiful hotel in a very central location, very close to Lancaster Bridge train station and fifteen minutes' walk from Paddington station. The hotel is beautifully decorated, the breakfast is good and varied and the staff is wonderful, both at the reception and in the dining room, requests are welcome. Since I was traveling alone, I got a single room with a single bed, the room was definitely enough for what I needed. In addition, when you hang the "Please clean my room" sign, they also take care of clean coffee cups, coffee cups and milk, as well as cookies. A wonderful way to start the morning even before going down to the dining room. Every request I made even before I arrived was met with settlement, when I arrived I was happy to find a wonderful staff that helped me find my way around a bit. Really wonderful, I'm sure I'll come back again!
Billie
December 2024
I recently had an issue during my stay at the hotel, and I want to express my gratitude to Operations Manager Wajdy Moussa for the exceptional way he handled my complaint. From the moment I approached him, Wajdy was professional, attentive, and empathetic. He listened carefully to my concerns and took immediate action to address the problem. What truly stood out was his commitment to ensuring that my experience turned around completely. Not only did he resolve the issue promptly, but he went above and beyond to make me feel valued and appreciated as a guest. Thanks to his efforts, what started as a negative situation turned into a positive and memorable experience. Wajdy’s dedication to excellent service and his ability to lead with care and professionalism reflect the high standards of the hotel. I truly appreciate his efforts and highly commend his outstanding approach to guest satisfaction!
Wayne
December 2024
1. I loved the library lobby, I can spend hours sitting there without feeling bored, especially when there's a complementary mint-lemon water jar and a bar. 2. Rooms were very comfortable. 3. Staff was helpful and cooperative.
Abdulwahab
September 2024
The location is absolutely amazing. It is just a 3-min walk from Hyde Park. The area is so lovely. Lancaster Gate Street is very quiet, and then you can turn right or left and you will be in a very dynamic area. Loads of Cafes, restaurants, and pubs.
Farzaneh
January 2025
Location was quiet and near to Hyde Park. Underground station was nearby. Room was extremely clean and bed was comfy. Breakfast was good value for money with a excellent choice of cold and hot food. Staff were very accommodating and friendly.
Beverley
June 2024
Brilliant location - good size room, very good selection for breakfast and lovely staff. Allowed us to check in early as we wanted to store our bags. Very quiet and peaceful area, we didn’t hear anything during the night even though our room was located just outside the lift. Very comfortable bed! Only few minutes away from underground which was a huge bonus. Would definitely stay here again.
Sarune
March 2024
Everything was good and particularly ABZ was extremely helpful and went out of his way to assist always.
Adnaan
November 2023
Library bar is excellent. Close yo Tube station. Room is very ok.
Derek
December 2023
Spot on for my needs in terms of location. Actually used to use a Hotel one stop further on the underground than this at a similar price. I stay here now every time I'm in town. Much better value for money. The small rooms are exactly that, but facilities are great. Larger rooms are huge. Same facilities, but much bigger. Both are more than acceptable. Cleanliness always good and comfortable beds too. I was unsure what to expect at the price but the Hotel is a grand old building, very nicely presented inside and out. Excellent access to Underground (Lancaster Gate) and great connection options for wherever you need to get to. Climate control in the rooms is great. Ironing board and iron are ideal as are the tea and coffee making facilities. Great work space and sockets to power whatever you need. Everything you need and nothing you don't!
Stephen
March 2024
Reservations:
+1-833-728-2041